Got a question? You might find the answer here. Browse our FAQs for quick help and useful info.
Frequently Asked Questions
Support
How can I reach you?
You can contact us as follows:
- Email: support@virto.solar
- Support page including tutorials and customer portal
- Submit a ticket via our support page
- Call the office on +32 14 54 94 45 for more urgent matters
How can I get support?
Yes, we have a help center including tutorials and ticket system. Click here to access the help center page.
Do you have a knowledge base?
Yes, we do! Click here to access the knowledge base including helpful tutorials.
Do you offer trainings?
Yes, currently we offer Virto.CAD trainings for both rooftop and ground-mount PV projects. Please check our trainings page here or talk to sales for more info.
If you’re interested in a custom in-house training for your company, please contact our sales team.
At the moment we do offer trainings for Virto.CORE or Virto.MAX.
Do you offer support on and during the holidays?
Yes, currently we offer Virto.CAD trainings for both rooftop and ground-mount PV projects. Please check our trainings page here or talk to sales for more info.
If you’re interested in a custom in-house training for your company, please contact our sales team.
At the moment we do offer trainings for Virto.CORE or Virto.MAX.
How long does it take to get a response from your support team?
Our team members aims to answer within 24 hours. However, if times are extra busy or in case we have limited staff capacity, it could take longer than usual to respond. Please note we do our very best to respond as quickly as possible.
Can I send feature requests?
Yes! We appreciate your feedback as it will help us improve our products and services.
Please talk to us here or contact sales@virto.solar.
Can I send feedback?
Yes! We appreciate your feedback as it will help us improve our products and services.
Please talk to us here or contact sales@virto.solar.
My question is not in this list. Can I contact you?
Yes of course – we value your feedback, ideas and questions.
Please contact us by filling out our contact form.